โทร: +66 2 890 8434 Ext. 172 | [email protected]
Help & Warranty

Help & Warranty

SPL Mall is happy to provide guidance on product warranty conditions and return/replacement procedures to ensure you can shop with confidence.

Warranty Conditions Claim Steps

Quick Inquiry for Product Claim

If you encounter any issues with the product, please contact our staff for immediate assistance with claiming or replacement.

Report through Form Contact via LINE Official

Authentic Products Guaranteed

All products are 100% authentic with manufacturer warranty

7-Day Returns

If you find manufacturing defects, you can request a replacement within 7 days

Free Return Shipping (Defective/Wrong Item)

We cover all return shipping costs if it is our mistake

Fast Claim Approval

We review and process new item shipments within 2-3 business days

Warranty Terms

Regulations and scope of product warranty coverage

Cases Covered Under Warranty

  • Products defective, broken, or damaged from manufacturing prior to initial use
  • Incorrect model, color, size, or items not matching the order sent by the store
  • Products lost or damaged during the shipping and courier process
  • Incomplete accessories or parts inside the box compared to the listed items
  • Claim notified to the store within **7 days** from the parcel receipt date, along with an unboxing video clip or product photos immediately reported to the store, including:
    • Photos of the received product from all angles (to ensure mutual understanding that the item is in pristine condition with no prior marks before returning).
    • The product must be in the exact same pristine condition as originally shipped by the store.
    • The product must be unused, and product tags must not be removed from the item.

Cases Not Covered Under Warranty

  • Product damage resulting from improper use, dropping, or accidents
  • Products showing signs of modification, self-repair, or disassembly
  • Scratches, stains, or normal wear and tear from regular use
  • Lack of a continuous unboxing video clip (in case of reporting lost or damaged items during transit)
  • Exceeding the 7-day warranty period from the date of receiving the product

4 Steps Claim & Return Process

Simple steps to submit a product claim when encountering an issue

1

Prepare Evidence

Take photos/video clips of the defective product along with the Order Number.

2

Notify Support Team

Submit evidence via the Contact Us page or LINE Official for the team to approve the claim.

3

Pack Return Item

Upon confirmation, pack the product with its original packaging box and send it back to the store's address.

4

Replacement / Refund

Once the store receives and inspects the parcel, a new item will be shipped or a refund issued within 2-3 business days.

Frequently Asked Questions (FAQ)

If the issue is caused by the store's error (wrong model sent, manufacturing defect), the store will cover all return shipping costs, both for the customer sending it back and the store sending the replacement.

Sizes can be exchanged within 7 days, provided the product is in pristine condition, tags have not been removed, and it has not been used. Actual return shipping fees will apply.

Once the product reaches the store, the team will spend 1 business day inspecting its condition and will immediately dispatch a replacement item along with the Tracking Number.

Need More Help?

If you have any questions about warranty conditions or order inquiries, please contact our customer service team immediately.

Contact via Form Other Contact Channels

Store Contact Information

  • [email protected]
  • +66 2 890 8434 Ext. 172
  • จันทร์ - เสาร์ 08:30 - 17:30